Phonely’s new AI agents hit 99% accuracy—and customers can’t tell they’re not human

Phonely’s new AI agents hit 99% accuracy—and customers can’t tell they’re not human

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More A three-way partnership between AI phone support company Phonely, inference optimization platform Maitai, and chip maker Groq has achieved a breakthrough that addresses one of conversational artificial intelligence’s most persistent problems: the awkward delays that immediately…

Read More
How AI Agents Are Transforming the Education Sector: A Look at Kira Learning and Beyond

How AI Agents Are Transforming the Education Sector: A Look at Kira Learning and Beyond

Today’s classrooms are changing fast because of Artificial Intelligence (AI). AI agents are now part of how teaching and learning happen. They do more than automate tasks. These agents help teachers provide personal support and give students feedback that fits their own learning style. Kira Learning is a platform leading this change. It uses AI…

Read More
AI Agents and the Non‑Human Identity Crisis: How to Deploy AI More Securely at Scale

AI Agents and the Non‑Human Identity Crisis: How to Deploy AI More Securely at Scale

Artificial intelligence is driving a massive shift in enterprise productivity, from GitHub Copilot’s code completions to chatbots that mine internal knowledge bases for instant answers. Each new agent must authenticate to other services, quietly swelling the population of non‑human identities (NHIs) across corporate clouds. That population is already overwhelming the enterprise: many companies now juggle at…

Read More
Building safer dialogue agents

Building safer dialogue agents

Research Published 22 September 2022 Authors The Sparrow team Training an AI to communicate in a way that’s more helpful, correct, and harmless In recent years, large language models (LLMs) have achieved success at a range of tasks such as question answering, summarisation, and dialogue. Dialogue is a particularly interesting task because it features flexible…

Read More
The ‘era of experience’ will unleash self-learning AI agents across the web—here’s how to prepare

The ‘era of experience’ will unleash self-learning AI agents across the web—here’s how to prepare

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More David Silver and Richard Sutton, two renowned AI scientists, argue in a new paper that artificial intelligence is about to enter a new phase, the “Era of Experience.” This is where AI systems rely increasingly less…

Read More